CUSTOMER CARE
Have any questions or concerns ? We’re always ready to help! Send us an email at Twosolsistaz@gmail.com
FAQ
DEAR CUSTOMER'S
We love to see you happy with the Sol Sistaz Apparel you purchase. We understand that sometimes items may not meet your expectations or fit as anticipated, and we're here to make the return process as smooth, convenient as possible for you.
How do I track my order?
You can track an item or items through USPS shipping using the USPS tracking number on USPS.com or stamps.com:
One will be provided for you as soon as it's been shipped
How do I return an item?
Return shipping is free! Unfortunately, we cannot provide refunds for shipping fees if you use your own shipping label rather than the one provided when initiating your return. We do not refund outgoing shipping fees. Contacting us by email with your request for a refund or exchange, we'll then generate a return label sent to you.
Do you provide International delivery?
Currently we do not however this may change in the future.
What is your returns policy?
• Returns must be postmarked within 21 days of delivery to qualify for a refund or exchange. This is once your item has been scanned and delivered. Items must be in new, original condition with all vendor tags attached and must not be worn, used, altered, or washed. Returns postmarked after 21 days or that are not in original condition will not be accepted. Refunds will be to the original payment method, or, at your election, to online credit. If there is a national holiday that falls into your 21 days, this will extend your return deadline by that additional day/days. Christmas Eve and Christmas day would be considered a 2 day window.
• Accessories need to be returned in their original packaging, as complete sets or pairs (depending on product). Certain accessories are not eligible for returns. Return eligibility will be indicated on the product page.